1. How long does shipping take?
These creations are handmade to order –so please allow a few extra days. Orders are processed within 3–5 business days before shipping. Once shipped, delivery times vary depending on your location.
2. Do you accept custom orders?
Yes! If you’d like something custom (specific colors, designs, names) please contact me through the “Contact” page or email me directly. Custom orders typically take 1–2 weeks to complete, depending on the request.
3. Can I return or exchange my order?
Because each item is handmade, I don’t accept returns or exchanges unless the item arrives damaged. If there’s an issue with your order, please reach out within 7 days of delivery, and I’ll do my best to make it right.
4. How do I care for my punch needle item?
To keep your piece looking great:
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Spot clean gently with a damp cloth.
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Avoid machine washing or soaking in water.
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Keep out of direct sunlight to prevent fading over time.
For items like coasters or keychains, regular use is totally okay—just treat them with a little love!